Frequently Asked Questions
Everything you need to know about shopping for premium electronics at Digimap.
Are the products sold on Digimap Indonesia genuine?
Yes, Digimap is an authorized Apple Premium Reseller in Indonesia. All products are 100% genuine, original, and come with an official manufacturer warranty.
What payment methods are available?
We accept various payment methods including major credit cards (Visa, Mastercard), bank transfers, virtual accounts, and popular digital wallets. We also offer 0% installment plans through participating banks.
How long does shipping take and can I track my order?
Standard shipping typically takes 2-5 business days depending on your location within Indonesia. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is the return policy for defective items?
If you receive a product with a manufacturing defect, you can request a return or exchange within 48 hours of receipt, provided the item is in its original packaging with all accessories and proof of purchase.
Can I pick up my online order at a physical Digimap store?
Yes, we offer a 'Click & Collect' service where you can purchase your items online and select a nearby Digimap retail store for convenient pickup.
How do I claim my product warranty?
You can claim your warranty at any official Digimap service center or authorized Apple service provider in Indonesia by presenting your original invoice and the device.